Emotional Intelligence Management Improvement Effect: Enhancing Employees’ Performance in the State Owned Hotels in Egypt

Abstract

With positive keenness and compliance to the target that the hospitality market expertly recover, and, as the Holding company for Tourism and Hotels (HOTAC) exert efforts to accelerate market growth, employees’ adherence to high performance becomes essential. These potentials for performance are expected to prevail with developed managers’ competencies. Here, an emotionally intelligent manager is expected to push towards employees’ positive and committed compliance to goals, and to help to capture higher industry performance levels. This paper investigates the effect of managers’ emotional intelligence on employees’ satisfaction, performance, and reduced emotional exhaustion, applying on the hospitality industry in Egypt, and following the line of study that considers emotional intelligence a significant factor towards the betterment of the workplace environment. Here, emotional intelligence is expected to have an efficacious impact on the organization’s performance, especially when it comes to job satisfaction and employee performance, which are aspects that are considered to influence the overall sector performance.