Logical Design of Information System for Smart Queue Banking System

Abstract

Smart banking queue management is a System that will be added to the bank's already existing application or website. Having long queues in banks is standard, when a client goes to the bank to make any transaction or operation that cannot be done online, they go to the bank and choose what type of service they want then wait in line for the number to be served. This led to the problem that the bank is crowded with people waiting for their turn. Another issue is that bank clients don't know how much will they wait or if the bank branch they are going to is crowded or not, which leads to the clients not being able to organize their time or being late for an important appointment as well as elderly clients who have to go to the bank also can't wait there for a long time. Another issue which is mostly mental is that when the bank is crowded, the employees that work there become stressed. To eliminate all these difficulties and make visiting the bank a smooth experience the smart banking queue management feature will make clients be able to see which branch of the bank is less crowded and be able to reserve the service or operation they want to do from their mobile application before they go to the bank. After choosing what they want to do at the bank the application will then display their number and the number that is currently served, another thing is that the application will send a notification to the client when they are next in line to be ready. The system will use radio frequency identification (RFID) to fill the client`s data to save time in the que and make it as efficient as possible and will use Quick Response code (QR) device that will be scanned at the teller to display the ticket number, the application will also include Global Positioning System (GPS) for when the client chooses the desired branch.