INVESTIGATION THE CRITICAL SUCCESS FACTORS OF TQM CRITERIA IN THE INDUSTRIAL ORGANIZATIONS
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Date
2016
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Type
Article
Publisher
Military Technical College
Series Info
The International Conference on Applied Mechanics and Mechanical Engineering;Volume: 17 Issue: 17th International Conference on Applied Mechanics and Mechanical Engineering Pages: 1-12
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Abstract
ABSTRACTTotal quality management is a philosophy of management for continuously improvingthe quality of products and processes. The quality of products and processes is theresponsibility of everyone who is involved with the development or use of theproducts or services.TQM implementation provides people with opportunities to learn and to developthemselves. TQM enables all employees to participate in the continuousimprovement process to improve the organizational performance and assurecustomer's satisfaction. A company that is able to assess and understand its TQMsuccess factors can focus on improving its performance. This paper investigates thecritical success factors of TQM criteria in the industrial organizations, which hadachieved the certificate of the quality management system (ISO 9001). This paperused a questionnaire survey method to assess the actual level of implementation ofthe TQM systems in the organizations. The results of the data analysis identifiedeight factors that affect companies’ performance; leadership; customer focus;involvement of people; process approach; continuous improvement; supplierrelationship; decision-making and communication. The results indicate that thesuccessful implementation of total quality criteria in the industrial organizations leadsto a significant increasing in the performance and business environment.
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Keywords
University of Quality management systems, TQM critical success factors, organizational performance.
Citation
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