Implementation of the Statistical Quality Control at Outdoor Furniture Factory

Abstract

The customer satisfaction is the basic concept in quality control. So, all manufacturing companies seek to establish a quality system and quality control in all operations to decrease the defective products and avoid customer dissatisfaction. The objectives of this project are to reduce the defects and improve the customer satisfaction and consequently decrease the waste and improve the profitability in a metal and wood industries’ company. This project uses a statistical process control to monitor the behavior of the processes in the production line and define the defects. Analysis of all kind of defects is carried out to find the main causes of these defects. Statistical quality control was applied for every process in the production line and the process capability is calculated. A method to decrease the variability and eliminate the waste in the production line was also applied.