Browsing by Author "Tawfik Halim, Yasser"

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A Balanced Scorecard Model to Align Performance Evaluation of Egyptian Hospitality Organizations
(SSRN, 2011) Samy Eldeeb, Mohamed; Tawfik Halim, Yasser
Measuring performance has increasingly become a focus in hospitality industry. One of the most important approaches to measure performance is the balanced scorecard, which summarizes a critical set of indicators that measures and evaluate the performance of the organization. The researchers used the Balanced Scorecard (BSC) as a tool for developing a proposed model to evaluate the performance in hospitality industry. The proposed model addresses performance evaluation at five levels: financial, customer, outcomes, internal processes, and learning and growth. This paper formulates a new multidimensional model inspired from BSC to be used as a performance measure tool in the hospitality organizations with special emphasize on Egyptian hotels. The model will handle the four perspectives of the balance scorecard by identifying the inputs, process, outputs and measures suitable for each perspective. The research tries to identify the key concern of the hotels which is the quality of service through improving the performance.
Emotional Intelligence Management Improvement Effect: Enhancing Employees’ Performance in the State Owned Hotels in Egypt
(Enstinet, 2018) Tawfik Halim, Yasser; Abdel Moneim El Sayed Emara, Ola
With positive keenness and compliance to the target that the hospitality market expertly recover, and, as the Holding company for Tourism and Hotels (HOTAC) exert efforts to accelerate market growth, employees’ adherence to high performance becomes essential. These potentials for performance are expected to prevail with developed managers’ competencies. Here, an emotionally intelligent manager is expected to push towards employees’ positive and committed compliance to goals, and to help to capture higher industry performance levels. This paper investigates the effect of managers’ emotional intelligence on employees’ satisfaction, performance, and reduced emotional exhaustion, applying on the hospitality industry in Egypt, and following the line of study that considers emotional intelligence a significant factor towards the betterment of the workplace environment. Here, emotional intelligence is expected to have an efficacious impact on the organization’s performance, especially when it comes to job satisfaction and employee performance, which are aspects that are considered to influence the overall sector performance.
Supply Chain Performance Evaluation Through Eva in Hospitality
(SSRN, 6/29/2011) Tawfik Halim, Yasser; Samy Eldeeb, Mohamed; Elwy Habib, Emad; Ahmed Bassim, Mohga
Hospitality industry operates their businesses in an increasingly changeable and unpredictable environment, where competition assumes a global scale; that requires the generation of new ideas, tools and methods. In this paper we propose a model to help hotels measure and evaluate the performance of their supply chains components. Applying both tangible and intangible assets measurements and also measuring supply chain components performance internally and externally. The proposed model develops an enhancement for maximizing shareholders value creation through measuring and evaluating the supply chain components performance, targeting customers’ satisfaction.
Using Ecological Footprint Accounting model as a tool for sustainable development in the hospitality industry: Evidence from Egypt
(Faculty of Commerce, Accounting Department, Ain Shams University, 2019-12) Samy Eldeeb, Mohamed; Tawfik Halim, Yasser
In recent years, the trend toward the sustainability reports are increasing especially within the era of the integrating reporting. In the same time the efforts of the government for improving the hospitality sector represented in the tourism industry in Egypt is one of the main objectives of 2030 plan. The impacts of the hospitality industry on the environment have become widely acknowledged. As tourism is predicted to continue growing in the next decade, there is an urgent need for the hospitality sector to embrace sustainability principles in order that tourists may continue travelling, while placing minimal impacts on the natural environment. Although there is much debate over the concepts of sustainability and how it is to be measured, the Ecological Footprint has recently been proposed as a key indicator of sustainable hospitality activities, due to its abilities to quantify the amount of resources needed for hospitality activities, and enable comparisons between hospitality components through its global, standardized measurements. The Ecological Footprint is a tool that measures humanity's demands upon the natural biosphere and its effect on the national resources of the countries. It tracks the biologically productive land and water required to produce all the resources a population consumes and to segregate its wastes. Information was collected on respondents from hotels managers and they requested to provide information on accommodation aspects such as occupancy rates, property sizes, average water and energy usage, waste management routines and information to determine the average ecological footprints of tourists in the selected hotels. In order to understand the relationship between the ecological footprint and tourist behaviors. The analysis of this information provide an indication of the current green status of hospitality and for better environmental practices.
“Winners and Losers in the Tourism Industry along the Transition Process: Evidence from South and North Med countries”
(FEMISE, 2017-01) Samy, Mohamed; Tawfik Halim, Yasser; Salman Abdou, Doaa M.; Artal-Tur, Andrés
Tourism is the backbone for many Mediterranean (MED) countries, providing a pivotal source of foreign currencies, attracting investments, absorbing labour force and sharing in the countries development. Tourism is also a sensitive industry based on security and safety issues when attracting tourists from all over the world. In 2015, the Mediterranean region was the first world tourism destination with more than 250 million people in arrivals and 200,000 million dollar in receipts, due to the presence of the leading North shore destinations (France, Spain, Greece and Italy) and South-East shore countries (Egypt, Turkey and Tunisia) (UNWTO, 2016).