Abstract:
Purpose: This research aims to measure the factors affecting consumer’s
satisfaction with financial service’s provider. The area of application is Egypt
post office.
Methodology: Researchers used secondary data for collecting more information
on the research topic (Articles and journals) and primary data for the reason of
measuring the relationship between the variables by assessing the results of the
conducted Arabic questionnaire that was distributed to 108 participants of (66
Males and 42 Females) and it was analyzed by using the IBM’s Statistical
Package for Social Sciences (SPSS).
Findings: The researchers found that there is a positive relationship between
Availability of ATMs, availability of Branches, Customer service quality,
Mobile\Internet banking and Customer Satisfaction.
Implications: This research recommend Egypt post department to improve the
hotline of customer service quality and increasing the employees and they have
to be more trained, the location of branches must be opened in vital places such
as Malls. The ATMs must be in vital places, and Egypt post should aware
customers about the mobile banking.