Agag, Gomaa; Durrani, Baseer Ali; Shehawy, Yasser Moustafa; Alharthi, Majed; Alamoudi, Hawazen; El-Halaby, Sherif; Hassanein, Ahmed; Abdelmoety, Ziad H.
(Elsevier Ltd., 2023-03)
Practitioners utilise customer feedback metrics (CFM’s) to monitor business performance. However, the influence
of CFM’s on firm performance has been ignored. Thus, this paper aims to examine the effects of CFM’s on firm ...