Abstract:
With positive keenness and compliance to the target that the
hospitality market expertly recover, and, as the Holding company
for Tourism and Hotels (HOTAC) exert efforts to accelerate
market growth, employees’ adherence to high performance
becomes essential. These potentials for performance are expected
to prevail with developed managers’ competencies. Here, an
emotionally intelligent manager is expected to push towards
employees’ positive and committed compliance to goals, and to
help to capture higher industry performance levels.
This paper investigates the effect of managers’ emotional
intelligence on employees’ satisfaction, performance, and
reduced emotional exhaustion, applying on the hospitality
industry in Egypt, and following the line of study that considers
emotional intelligence a significant factor towards the betterment
of the workplace environment. Here, emotional intelligence is
expected to have an efficacious impact on the organization’s
performance, especially when it comes to job satisfaction and
employee performance, which are aspects that are considered to
influence the overall sector performance.
